Shipping FAQs

My country is not available for shipping

If your country is not listed as available, please contact me on squchan.art@gmail.com

I will then set it up as soon as possible.

My order is still not shipped

It takes 3-5 business days to process your order before a tracking number can be generated (if requested) and mark your order as shipped.

There are cases where it'll take longer because there are a lot of orders to process. Feel free to contact us via email or discord if it takes longer than 5 business days.

 

Preorder items are processed differently, please check the preorder item's description for the estimated shipping date.

What is this store's return/exchange policy?​

Please contact us via email (squchan.art@gmail.com) or discord (@SquChan #0101)

 

If your shipped goods contain incorrect goods we will do our best to offer a replacement.


If you received an incomplete/missing item we will send it right away.

If the shipped items are damaged please contact us via email or discord.


Aside from those there are no returns/exchanges.