Shipping FAQs

My country is not available for shipping

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If your country is not listed as available, please contact me on squchan.art@gmail.com

I will then set it up as soon as possible.

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My order is still not shipped

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It takes 3-5 business days to process your order before a tracking number can be generated (if requested) and mark your order as shipped.

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There are cases where it'll take longer because there are a lot of orders to process. Feel free to contact us via email or discord if it takes longer than 5 business days.

 

Preorder items are processed differently, please check the preorder item's description for the estimated shipping date.

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Where is my order?

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Only orders that have chosen "Priority Plus with tracking" will receive a tracking number.  You will receive the tracking number with the shipping confirmation. I cannot be held responsible for any lost packages once I post the orders, so please make sure you can receive packages as normal before placing your order. If your package is late, please check with your local post office.

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What is this store's return/exchange policy?​

 

Please contact us via email (squchan.art@gmail.com) or discord (@SquChan #0101)

 

If your shipped goods contain incorrect goods we will do our best to offer a replacement.

If you received an incomplete/missing item we will send it right away.

If the shipped items are damaged please contact us via email or discord.

Aside from those there are no returns/exchanges.