Shipping FAQs

My country is not available for shipping

If your country is not listed as available, please contact me on squchan.art@gmail.com

I will then set it up as soon as possible.

My order is still not shipped

It takes 3-5 business days to process your order before a tracking number can be generated (if requested) and mark your order as shipped.

There are cases where it'll take longer because there are a lot of orders to process. Feel free to contact us via email or discord if it takes longer than 5 business days.

 

Preorder items are processed differently, please check the preorder item's description for the estimated shipping date.

Where is my order?

Only orders that have chosen "Priority Plus with tracking" will receive a tracking number.  You will receive the tracking number with the shipping confirmation. I cannot be held responsible for any lost packages once I post the orders, so please make sure you can receive packages as normal before placing your order. If your package is late, please check with your local post office.

What is this store's return/exchange policy?​

Please contact us via email (squchan.art@gmail.com) or discord (@SquChan #0101)

 

If your shipped goods contain incorrect goods we will do our best to offer a replacement.


If you received an incomplete/missing item we will send it right away.

If the shipped items are damaged please contact us via email or discord.


Aside from those there are no returns/exchanges.